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To use the issue above as a sample message body to the FCC, I suggest the following changes…

Change #1: Since your company did not warn… [should now read] Since SunRocket did not warn…

Change #2: …will I expect a refund on my annual subscription that I have not used to date? [should now read] …I expected SunRocket to refund the portion of my annual subscription that I have not used to date.

Change #3: …what I paid for, I should be due… [should now read] …what I paid for, I was defrauded by SunRocket in the amount of…

Change #4: When will I have this money refunded to me? [should now read] Will I be able to make a claim against SunRocket in the amount that I have been fraudulently charged?

Lets get the SunRocket Executives. Lets also make sure that somehting like this can never happen again.

-MikeA – Former SunRocket Customer since DEC-2005.

#1 Lots of very good advice here. Make the complaints to the FCC and lets try to get Lisa Hook, Brian Lustig and company behind bars if possible.

#2. On top of the above item, I think that our trust was betrayed and personal information was illegally sold to various partners without our consent – another reason why they should be jailed.

#3. Teleblend may or may not be the new “SunRocket” but getting to them may or may not be the answer. I am not as concerned about the money, but the situation I was left in. My hope is that in the future a bill will be passed and there will not be any issues with telephone service in the future.

ATTACK PLAN. Your accounts are still active at SunRocket and you can get enough information from there to add to your FCC complaint. Here is what you should do to begin your evidence collection.

Step 0 – Download a printer driver that will convert a document into a PDF. http://WWW.PRIMOPDF.COM tool is free and pretty nifty to use.

Step 1 – Log in to your SunRocket Account if you remember the Password (Click the “Member Link” item above the SunRocket Logo).

Step 2 – Set your printing page on Internet Explorer (or other web browser) to have all margins set at 0.25 inches

Step 3 – Print the page into a PDF File on your screen called AccountDetails.pdf

Step 4 – Click on the “My Account” link. This takes you to the Account Overview sub-menu. Print this page into a PDF File called AccountOverview.pdf

Step 5 – Click on the “Member Profile” sub-menu link and print the page into a PDF File on your screen called MemberProfile.pdf

Step 6 – Click on the “Plan Information” sub-menu link and print the page into a PDF File on your screen called PlanInformation.pdf

Step 7 – Take the Plan Information data and calculate how many days of service you actually had, include the start date and use 16-JUL-2007 as the end of service date. This can later be used to calculate how much service you actually paid for. I will use my own personal example to help out – as I actually logged this as an issue on their website before opening new issues were still possible. Note items in these brackets {} indicate an alteration or note to those reading the issue below…

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Since your company did not warn any of its customers about a complete and possibly permanent loss of service, will I expect a refund on my annual subscription that I have not used to date? I re-signed up and paid for a promotional 2nd year free plan which went into effect on December 25, 2006. On July 16th, our service was cut off – which is only 6.5 months into the annual agreement.

As such, I feel as though my calculations are correct in this matter…

Fact 1: Before taxes, I paid $199 {Payment} for what was to effectively be 731 {Service} days of service, expected to end on December 25, 2008 (including the leap year day for Feb, 29, 2008).

Fact 2: I received 204 {ActualService} days of service with the last day of noticeable service dated as July 16, 2007.

Mathematical Fact: Based on what I received versus what I paid for, I should be due $143.46, plus applicable taxes and fees I have pre-paid for service.

When will I have this money refunded to me?

Please contact me on my Email account on file at {removed for privacy} AND my cell phone at {removed for privacy}. Thank you.
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Calculate the mathematical fact regarding how much you are owed by SunRocket with this formula…

Step A: OwedService = Service – ActualService

Step B: Refund = Payment * OwedService / Service

To use the issue above as a sample message body to the FCC, I suggest the following changes…

Change #1: Since your company did not warn… Since SunRocket did not warn…

Change #2: …will I expect a refund on my annual subscription that I have not used to date? …I expected SunRocket to refund the portion of my annual subscription that I have not used to date.

Change #3: …what I paid for, I should be due… …what I paid for, I was defrauded by SunRocket in the amount of…

Change #4: When will I have this money refunded to me? Will I be able to make a claim against SunRocket in the amount that I have been fraudulently charged?

Lets get the SunRocket Executives. Lets also make sure that somehting like this can never happen again.

-MikeA – Former SunRocket Customer since DEC-2005.

http://sunrocket.blogspot.com